Cancellation & Refund Policy

This policy explains how cancellations, refunds, and security deposits are handled for bookings made on Kamai Electric. All refunds are processed back through Razorpay to your original payment method.

1. Cancelling Before Payment

If you cancel a booking before completing payment, no amount has been charged and the booking is simply voided — there is nothing to refund.

2. Cancelling More Than 24 Hours Before Pickup

If you cancel your booking more than 24 hours before the scheduled start date, you will receive a 90% refund of the rental amount paid, plus your full security deposit (the deposit is refunded in full because the scooty was never handed over to you).

3. Cancelling Less Than 24 Hours Before Pickup

If you cancel within 24 hours of the scheduled start date, you will receive a 50% refund of the rental amount paid, plus your full security deposit.

4. Cancelling On or After Pickup

Once a booking has started (or the scooty has been handed over), cancellation is no longer available as a self-service option in your account. Please contact our support team directly — refunds in these cases are reviewed and processed manually on a case-by-case basis.

5. Security Deposit Refund

For completed rentals, your security deposit is refunded after the scooty is inspected on return, minus any deductions for damage, missing accessories, or late return charges (see below).

6. Late Return Charges

If the scooty is returned after the booked end date, a late fee of 1.5× the daily rental rate is charged for each additional day (or part of a day). This is deducted from your security deposit, or billed separately via a Razorpay payment link if it exceeds the deposit amount.

7. Damage Charges

Any damage beyond normal wear and tear identified at the time of return is assessed by our team and charged separately through a secure Razorpay payment link, with details of the damage shared with you beforehand.

8. Refund Processing Time

Once a refund is approved, it is initiated immediately from our side. Razorpay typically takes 5–7 business days to credit the amount back to your original payment method, depending on your bank or payment provider.

9. Contact Us

For any questions about a specific refund or cancellation, write to us at support@kamaielectric.test or call +91 90000 00000, quoting your booking reference.